Business Process Outsourcing (B.P.O.)
Call Centres - Back Office Operations - Help Desk

 

B.P.O., or Business Process Outsourcing to give it's full title, has been a buzz-word in business for some time and India is a prime destination. Tax returns for many US citizens are now completed in India, call centres offer 24/7 coverage via India and corporate helpdesk services often switch through to - yes, India!

 

Why Outsource? - Why Not Outsource? - How can I outsource?

Outsourcing decisions should not be taken lightly; it is important that the supplier understands not only the processes but the importance of processes to your organisation. If you understand your processes well enough to be considering outsourcing then the modern networked world allows instant data sharing, storage location flexibility and apparently seamless integration for users. (see our Introductory Presentation on India BPO and Services)

Why?

• Time - Outsouring frees up time for added value activities: the business you have a competitive advantage in.
• Cost - Expertise is costly. By outsourcing to sector or niche specialists you can leverage focussed knowledge.
• Keeping up to date - The IT architecture used is first class in most organisations and is upgraded to suit the specific requirements. Focus is on the outsourced activity rather than the IT stragtegy of your organisation as a whole

Why Not?

• Requirements can be scaled to your requirements on seat options, budget and service levels
• Data security, back-ups and disaster recovery options
• Remote access to your data is possible from most servers to the supplier for real time views
• The Indian BPO market is mature. Outsourcing companies in India can be found with broad experience or team with start-up to impose your processes.

How?

• Determine what processes can be outsourced or what processes you don't have in place that would add value to your business
• Review the costs of providing or gaining those services/processes
• Select an organisation with suitable expertise or Tell me more!
• Talk to us about one of the start-up organisations who may be more flexible on integration. Tell me more!

 

Packages are available to suit the size of your organisation:

The cost and operational advantages B.P.O. offers is not confined to multi-national corporations or those organisations with an in-country presence!

• Low seat count options available
• Variable scope and Service Level Agreements (SLA's)
• Charge per event or fixed period

For a variety of activities:

• Help Desk - all sectors & company sizes Tell me more!
• Call Centre
  • CRM activities Tell me more!
  • Marketing support Tell me more!
  • Telemarketing Tell me more!
  • Technical support Tell me more!
• B.P.O.
  • Transaction processing Tell me more!
  • Research data analysis Tell me more!
  • Presentation drafting & animation Tell me more!
  • Data entry, conversion & processing Tell me more!

Across diverse sectors:

• Manufacturing
• Retail
  • CRM activities
  • Marketing support
  • Telemarketing
  • Technical support
• Services
  • Legal services
  • Insurance brokers
  • Accountancy
  • Human Resources

For B.P.O., more than any other area, our pick and mix approach really can make a difference! See 'BPO & Services Opportunities'

If you are a buyer looking for outsourcing partners in India, please send your enquiry to: lookingfor@bajwa-brady.com

If you are a supplier offering B.P.O. services, please send your enquiry to: offering@bajwa-brady.com

For more information or general enquiries, please direct your request to: info@bajwa-brady.com